Comments on: Alvi Dental Hospital- Brand Valuation http://www.brandasy.com/2009/11/20/alvi-dental-hospital-brand-valuation/?utm_source=rss&utm_medium=rss&utm_campaign=alvi-dental-hospital-brand-valuation The Intersection of Brands Great and Small Sat, 26 Nov 2011 09:59:47 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Dr Arif Alvi http://www.brandasy.com/2009/11/20/alvi-dental-hospital-brand-valuation/comment-page-1/#comment-248 Dr Arif Alvi Thu, 05 Aug 2010 03:05:27 +0000 http://www.brandasy.com/?p=414#comment-248 I thank you for all the effort of analysing our shortcomings. The complaint and analysis, though it came to our attention only recently, is a learning experience and tells us to stay on our toes always as good reputations are not built in a day but can be destroyed quickly. I wish such an input was more frequent. We do have a complaint form which gets hidden and some people are reluctant to fill that, but I think it could be made more accessible, allowing for incognito inputs even through our website. Listening is half of the healing, and I should remind myself regularly. We must make patients wait less. will try to do better. At present we are trying to establish ISO routines for quality control. But nothing beats a sympathetic doctor. Thanks a lot, and apologies to the two patients we disappointed. I wish I could say that to all others in life, but such opportunities are scarce indeed. Sincerely, Dr Arif Alvi I thank you for all the effort of analysing our shortcomings. The complaint and analysis, though it came to our attention only recently, is a learning experience and tells us to stay on our toes always as good reputations are not built in a day but can be destroyed quickly. I wish such an input was more frequent. We do have a complaint form which gets hidden and some people are reluctant to fill that, but I think it could be made more accessible, allowing for incognito inputs even through our website.

Listening is half of the healing, and I should remind myself regularly. We must make patients wait less. will try to do better. At present we are trying to establish ISO routines for quality control. But nothing beats a sympathetic doctor.

Thanks a lot, and apologies to the two patients we disappointed. I wish I could say that to all others in life, but such opportunities are scarce indeed.

Sincerely,

Dr Arif Alvi

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